June 12th, 2013
How much time do you spend each week grappling with your work email? Most businesspeople spend thirty percent of each workweek on email reading, writing, and responses. Write It Well workshop participants estimate that they could spend a third of that time more effectively. Follow these tips to recapture your time!
June 12th, 2013
We deliver skills assessments before and after our trainings to measure how well participants understand our content. We make sure our clients see a return on investment (ROI) every time they invest in training.Assessments are a kind of test; here’s an illustration of how they’d operate for one employee who took an email workshop:
- Did Joe know how to write an effective email subject line before the training?
- After the training, can Joe write subject lines that meet training guidelines?
If Joe’s subject lines now meet the client’s standards for effectiveness, then the training itself was effective. Furthermore, the training’s ROI kicks in whenever Joe’s new email skills advance the client’s business goals and solve job-related problems.
When our clients invest in training, we’re ready to show a solid ROI through a wide array of off-the-shelf solutions, facilitator kits, and customized online and on-site trainings. For customized courses, we ask stakeholders these kind of questions:
- Is confusing email slowing down responses?
- Are sloppy errors eroding the brand image and turning away business?
- Are you losing sales because documents fail to persuade readers to take action?
- Have confusing procedures slowed down your productivity?
A large multinational financial services client asked Write It Well to measure the ROI for their investment in an email training. We started by measuring how effective our training was through quantitative and qualitative pre- and post-assessments. The participants’ scores jumped by an impressive 20 percent.More importantly, we know from experience that our assessment and customization matched our training topics — and the skills that participants acquired — with the performance challenges that the client’s stakeholders defined before the training. Our clients see an ROI in all our trainings right away as employees use their improved written-communication skills to solve day-to-day business challenges.
Check out this one-page job aid on effective email; you can post aids like this one on your intranet or disseminate them by email after A Write It Well training. Tools like this one reinforce and extend the learning and increase your ROI.
April 8th, 2013
Natasha Terk, managing director of Write It Well, delivered a one-hour session on Writing Performance Reviews last week. Participants loved her examples, activities, and enthusiasm. If you are a manager, you should watch this recording for tips on improving your employees’ performance with SMART objectives and reviews!
March 22nd, 2013
Please join Write It Well for a free webinar on Writing Performance Reviews the SMART Way, on Thursday, April 4, 2013 at 11.00am Singapore time.
One of the most important jobs managers have is to make sure their employees work effectively and achieve results. Clear, ongoing communications – including written performance documentation – is crucial to that process.
In this engaging, interactive, job-relevant session, Natasha Terk will show you how to write performance documentation that improves organizational results.
You will learn how to drive results by using specific, measurable, actionable, results-oriented, time-bound language to set objectives and measure results.
About the webinar:
- Do your employees use vague or subjective language to describe objectives and/or performance?
- Do your employees understand, specifically, what’s expected of them?
- Do your employees know what they are doing well and what they can improve?
- Can you measure your employees’ results at the end of a performance cycle?
- Is a performance review a chance to improve performance by correcting or realigning behaviors, patterns, and priorities in order to drive organizational performance?
During the 60 minutes session, you will master these challenges and more:
- Writing performance objectives and standards
- Determining criteria for acceptable performance documentation
- Using descriptive language
- Explaining and supporting evaluations and decisions
- Keeping your descriptions specific and complete
Sign up here!
March 11th, 2013
Our individual coaching programs are designed for one person – you! This short video will explain how we build custom agendas, exercises, and assignments to get results.