Write It Well

When customers send you e-mail, it’s the perfect chance to show off your service skills.  Unlike a phone call, you can answer e-mailed requests at the most convenient moment in your day.  Just don’t blow this amazing opportunity: every unanswered or unprofessional e-mail sends a signal to your customers that you weren’t willing to listen to their questions or problems and give them your full attention.  Write It Well’s guide to e-mail can give you the tools to craft clear, professional messages for your clients.