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June 9th, 2008

E-Mail and the Virtual Team

A client came to us with a story that we hear all the time now.  Their sales teams and consultants will be on the road more and e-mail HAS to work better.  In our E-Mail Effectiveness workshop tomorrow, we’ll focus on these things:

  • Establish e-mail guidelines.  Make sure that everyone is on the same page about how to use e-mail to communicate.
  • Focus on reducing volume so that the important messages get the attention they deserve.  Avoid “reply all” at all costs. 
  • Don’t forget about the phone.  E-mail is not always the best tool for the job. 
  • Maintain a professional image.  Write clear, concise, grammatically correct e-mails all the time.  You never know where your e-mail might end up. 

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One Response to “E-Mail and the Virtual Team”

  1. Michael Sampson Says:
    June 11th, 2008 at 12:05 pm

    What is the reason that email “has to work better”? Are your clients trying to use for things that other collaborative tools are better suited for? Eg, have they looked at Groove, or Central Desktop, or … any of the others?

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