December 16th, 2011
E-Mail, Customer Service, and a Company’s Image
The Alexander Communications Group has written an article for its current Customer Communicator newsletter that quotes Write It Well President Natasha Terk on the importance of carefully written e-mail.
The article includes five important questions that professionals should keep in mind as they write e-mail to customers. Check out the article here for more tips on how employees and managers can make sure outgoing e-mail reflects well on their company’s image!
Tags: abbreviations, customer service, Effective E-Mail, Grammar, planning a message, punctuation, subject lines