March 9th, 2009
San Francisco Chronicle Article
Andrew Ross, San Francisco Chronicle reporter, likes our honesty and willingness to own our own writing mistakes. He wrote…
We received the following “retraction” from Write It Well, an Oakland company that “improves business communications skills.” One of your colleagues alerted us to the fact that there are three typos in the press release we sent you earlier. For a company that earns its keep by teaching others to communicate clearly and professionally, this is pretty embarrassing. But as we tell the people we train: Everyone makes mistakes; own them and do better next time.” A lesson there for all of us.