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July 16th, 2008

U.S. Cellular Takes An Interesting Approach to Solving the E-Mail Challenge

U.S. Cellular has taken an interesting approach to solving the email challenge.

 

There is no doubt that e-mail has enhanced communication but it has also created barriers to effective communication.  U.S. Cellular decided to turn it off one day each week. Results were mixed but at least one person’s work-around resulted in truly enhanced communcation.  Read more and tell us what you think.

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One Response to “U.S. Cellular Takes An Interesting Approach to Solving the E-Mail Challenge”

  1. Michaela Hayes Says:
    July 18th, 2008 at 1:00 pm

    Hi Natasha,

    Recently, I heard that some people are setting up “email hours,” that is having explicit hours when they check email and informing their clients of this. The purpose is to reduce the constant need to check email to assure responsiveness and to let clients/customers know that email is only checked during certain hours of the day. Outside of those hours, customers are encouraged to call if they need immediate assistance.

    What do you think of this practice? Do you know of companies or individuals who are doing this? How is it received by clients/customers?

    Thanks in advance for your thoughts,
    Michaela

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