Improve Your Business Writing with Programs and Services from Write It Well.

Learn about our books, self-study workbooks, and business writing training programs help people write professional business e-mail, letters, memos, reports, proposals, marketing materials, performance evaluations, technical documentation, user and procedures manuals, and other business documents that make sense, get results, and use professional grammar and punctuation.

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Effective E-Mail



If ineffective e-mail communication is slowing down your organization, you can improve efficiency by delivering your own e-mail training session. Use Write It Well’s facilitator kit to establish e-mail guidelines for your group, business unit, or enterprise and train your staff to write more effective messages.

Each participant will have a copy of E-Mail: A Write It Well Guide and you, the facilitator, will have everything you need to deliver an engaging, interactive, job-relevant e-mail training session that gets results.

This program is organized into five one-hour modules that can be taught together as a full-day course or mixed and matched to create a half-day course or short session.

Here’s what is included in the package:

  • A course outline, which you can adapt for your participants’ needs.
  • A Writing Evaluation Form for assessing participants’ strengths and areas that need improvement.
  • A PowerPoint presentation that can be downloaded to your laptop.
  • A detailed Leader’s Guide, which provides all the information you need to plan, prepare for, deliver, and following up training, including:
    • Characteristics of a successful learning program.
    • Guidelines for planning and preparing for a workshop.
    • Suggestions for engaging participants and keeping the workshop running smoothly.
    • A sample course outline.
    • A detailed, easy-to-follow instructor script.
    • Checklists.
    • A writing evaluation form.
    • Optional and supplementary activities.
    • Suggestions for following up training.
    • Alternatives to classroom training.
    • Answers to frequently asked questions.

See also

Book: E-Mail: A Write It Well Guide

Training: Effective E-Mail

The book [E-Mail: A Write It Well Guide] was a HUGE success, as was the workshop. I appreciate all of your guidance and support. I have been recommending it to everyone. The participants have already demonstrated a significant improvement. We are focusing on reinforcing the concepts now.
—Corporate trainer in overnight shipping service

The Minnesota Department of Human Services purchased this e-mail program.  I taught the course and the participants raved about it.  I expect the course will continue to be popular.  Thanks!

Steve Katz, Child Support Enforcement Division



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July 1, 2008
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We are not the only company that is talking about the need to write better e-mail.  Check out, on Brian…



Testimonials

Thank you for a fabulous workshop. I have already implemented many of the suggestions in my own e-mail correspondence, and have since recommended the book to others.

Very valuable training -- look forward to more.

The knowledge of the presenter was excellent.

Write It Well transformed a crucial but often overlooked topic [e-mail communication] into a lively, fascinating, and extremely useful presentation. The clarity of e-mail messages exchanged within the office has improved.

This book should be required reading for both Internet newbies and new entrants to the workplace

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