Improve Your Business Writing with Programs and Services from Write It Well.

Learn about our books, self-study workbooks, and business writing training programs help people write professional business e-mail, letters, memos, reports, proposals, marketing materials, performance evaluations, technical documentation, user and procedures manuals, and other business documents that make sense, get results, and use professional grammar and punctuation.

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Effective E-Mail



Effective E-Mail is one of our most popular courses. We can deliver it in our virtual training room or in your offices; on-site programs take a half-day.

Participants learn practical, immediately useful techniques:

  • Writing clear, concise, messages from the readers’ point of view
  • Organizing information logically
  • Presenting a professional image of yourself and your organization
  • Working more productively.

You’ll master all these challenges:

  • Thinking about your audience, purpose and main point
  • Including all needed information, and organizing it logically
  • Controlling the tone of e-mail and the image it conveys
  • Writing subject lines that convey useful information and get readers’ attention
  • Using e-mail time efficiently
  • Using concise, active, specific language and plain English that communicates clearly and professionally

Here’s our three-step training approach:

  1. We assess writing samples and review objectives to customize the curriculum for your organization.
  2. During training, we encourage active participation through discussion and practice.
  3. Participants apply concepts and techniques by evaluating, editing, planning and drafting job-related e-mails. The instructor offers one-to-one feedback.

Book: E-Mail: A Write It Well Guide

Facilitator Kit: Effective E-Mail

Testimonial:

“Write It Well’s e-mail effectiveness workshops were just what the doctor ordered! The 650 people in our department rely on e-mail to communicate throughout a number of different research labs, hospitals and clinics. In the workshops, our staff and faculty learned how to use the right tone, get to the point quickly, present a professional image, and avoid legal risks. The workshops were engaging and relevant.”

– Habib Tannir, M.S. Administrative Director, Imaging Services, Emory Healthcare


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Testimonials

Excellent Presentation!

Christy Bedell
Cold Spring Harbor Laboratory
Thank you for a fabulous workshop. I have already implemented many of the suggestions in my own e-mail correspondence, and have since recommended the book to others.

Marie Coppola
International Association of Business Communicators
This book should be required reading for both Internet newbies and new entrants to the workplace

David Krane, Director of Corporate Communications
Google, Inc.
The webinar was informative and helpful! A valuable tool to improve professionalism at work.

Jeannette Collette
St. Joseph's Hospital & Medical Center
I enjoyed the Effective E-Mail webinar. Each time I send an e-mail, I stop and think. What you said really does work!

Ruby Pence
Cleveland County Healthcare System
I really enjoyed the Effective E-Mail webinar and picked up some great
points.

Pat Whitaker, Financial Analyst for the Revenue Cycle
Mission Hospital Inc.
The knowledge of the presenter was excellent.


Write It Well transformed a crucial but often overlooked topic [e-mail communication] into a lively, fascinating, and extremely useful presentation. The clarity of e-mail messages exchanged within the office has improved.

Adine Varah, Deputy City Attorney and Director of Training,
City of San Francisco
The training was great!

Patriece Paige, Management Analyst
HUD
The webinar was informative and timely!

Mary L. Calhoun
LA County office of Ombudsman

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